SHIPPING & RETURNS Old

Returns Policy

If you have received the correct order and are unsatisfied with the fit of the item, we’re happy to exchange for a different size from our current stock at any time. Items must be in original condition, unworn, unwashed, and undamaged, with tags still attached (if applicable). All items are exchangeable for store credit only. The customer is responsible for shipping the item back to our warehouse, and the customer will incur the shipping cost. Once we receive the item, you will be given a store credit of the same price as the returned item. Store credits are valid for up to one year from the date they were issued. To exchange or return an item, please email info@resipsausa.com and include:

  1. Your order number or receipt.
  2. Name on the order.
  3. Email address on the order.
  4. Your request. Unfortunately, we cannot hold a product while we wait to receive your return. You may want to include ranked choices (1st choice, 2nd choice, etc.)

If any items are damaged, defective, or incorrect: If you have received a damaged, defective, or incorrect item, please email info@resipsausa.com and include:

  1. Your order number, receipt, and/or proof of purchase.
  2. Name on the order.
  3. Email address on the order.
  4. Your request.
  5. A photograph demonstrating the damaged area of the item.

The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to best help you with your return, and eliminate errors in the future.

Once your return is authorized and product is received, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

For all returns: All items should be sent to Res Ipsa, Attention: Returns, 1015A Collier Road, Atlanta, Georgia 30318. You should expect to receive your credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).



Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Additionally, international shipments will be subject to duty fees of the country for delivery.