RES IPSA FREQUENTLY ASKED QUESTIONS
1. Should I size up or size down when selecting a shoe size? Do you make half sizes?
Res Ipsa loafers and boots run true to size. We only make whole sizes, so if you wear a half size, we recommend that you size down in a loafer to ensure a snug fit around the heel, and to avoid slippage. The wool upper will stretch just a bit to provide a customized fit. But, size up in a boot to allow room for a thicker sock. (Example: A person who wears a 9 1/2 should buy a size 9 loafer and a size 10 boot.)
2. How much do you charge for shipping?
Nothing. Shipping within the United States is free. Shipping outside the United States can be done for an additional fee.
3. What shipping methods do you offer?
We ship via FedEx, UPS, and United States Postal Service. We use tracking numbers for all packages. We will ship your order for free using the least-cost method. If you require faster delivery, we can accommodate you but we will have to charge for shipping.
4. I see pair of wool loafers I really like but the website indicates it is out of stock. Can I get a pair like just it?
No, unfortunately it is impossible to create another pair of shoes identical to an already-sold pair. Each pair is one-of-a-kind and cannot be exactly recreated. However, it is conceivable some shoes made from the same kilim may resemble other shoes from that kilim. Additionally, some kilim patterns are recurring so check our website for similar new products. You can always send us an email if you want to make a special request—we’ll try out best to accommodate you: firstname.lastname@example.org.
5. What is your return policy?
You may return most new, unopened items within 90 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.